π-Economy π-Economy 2782-6015 32 Methods of estimation of sufficiency of quantity of staff busy with serving individuals in commercial bank’s departments Методы оценки достаточности численности персонала по обслуживанию клиентов – физических лиц в подразделениях коммерческого банка Fursa Anna annafursa@bk.ru 10 04 2011 2 119 160 163

The article deals with approaches to estimation of the necessary quantity of bank staff, busy with serving individuals. An algorithm of estimation of the system's of serving clients performance, that allows to substantiate decisions connected with quantity of staff amendment is suggested.

 QUANTITY OF STAFF ESTIMATION SIMULATION QUEUEING THEORY BANKING ECONOMICMATHEMATICAL METHODS