π-Economy π-Economy 2782-6015 2 To assess the effectiveness of strategies for improving customer satisfaction business entities in the network economy К вопросу об оценке эффективности стратегий повышения удовлетворенности бизнес-субъектов в сетевой экономике Rudenko Marina m.ru.ko@mail.ru, rudenko@econ.psu.ru 10 04 2011 2 119 13 18

This article defines «assessing client capital» to assess the effectiveness of strategies to increase satisfaction. Disclosed approaches to evaluation of client asse.

 STRATEGY EFFICIENCY CUSTOMER SATISFACTION THE CAPITAL