π-Economy π-Economy 2782-6015 32 To the question on indicators of efficiency of business processes in management on the basis of the process approach К вопросу о показателях эффективности бизнес-процессов в управлении на основе процессного подхода Karaulov Nickoly Mirolubov Andrei amirolubov@yandex.ru 10 06 2009 3 79 176 180

Considered place and role of effectiveness indicators of business-processes in management, built on basis of principles of process approach, and made classification of different kinds of indicators, and made analysis of possibility of there usage. Made some recommendations how to built systems of effectiveness indicators of business-processes

 BUSINESS-PROCESS PROCESS APPROACH “CYCLE OF DEMING” MEASUREMENT OF EFFECTIVENESS OF BUSINESS-PROCESSES FINANCIAL INDICATORS NONFINANCIAL INDICATORS